Entry & Exit of people

Improving The Experience Of Travellers Into And Out Of Nigeria

Public perception about a country is often influenced by the quality of service received at a country’s airport. As a result, the Presidential Enabling Business Environment Council (PEBEC), in collaboration with the Federal Airports Authority of Nigeria (FAAN), Federal Ministry of Interior (FMI), Nigeria Civil Aviation Authority (NCAA), Nigeria Immigration Service (NIS), Nigeria Agricultural Quarantine Service (NAQS), Nigeria Drug Law Enforcement Agency (NDLEA) and the Nigeria Customs Service (NCS) introduced a set of reforms to improve the quality of airport service. These are aimed at improving the experience of travelers coming into and leaving the country by`decreasing the time spent at airports and reducing processes required to enter the country.

Reforms that have been implemented for easy Entry & Exit of People

Introduction of E-Platforms for Visa & Work Permit applications
  • Visa-on-arrival application now done online and issued within 48 hours
  • Online Submission and determination of applications for Temporary Work Permit within 48hrs by the Nigeria Immigration Service (NIS)
Cashless policy in all Federal Airports Authority of Nigeria (FAAN) operated airports
  • Implementation of cashless policy at all FAAN operated airports to avoid rent-seeking behavior
  • Multiple, convenient, automated payment options for travellers at the point of charge
Process Automation
  • Manual search tables have been removed from the departure halls of the Abuja and Lagos international airports
  • Use of luggage scanners at departure halls of international airports have been introduced
  • Automation of the Expatriate Quota (EQ) applications process by Federal Ministry of Interior (FMI)
  • All agency activities at the airport have been combined into one passenger interface to reduce time spent by travellers on airport checks and clearance by over 50%
Elimination of passenger service charge (PSC) stickers
  • Reduced checkpoints while travelling on domestic routes
Harmonization of multiple forms into one by the Nigerian Immigration Service
  • Consolidation of arrival and departure forms into a single form
  • Reduced questions for departure and arrival of travelers
Establishment of feedback kiosks for travelers
  • PEBEC kiosks launched at the Murtala Muhammed International Airport (MMIA) and Nnamdi Azikiwe International Airport (NAIA), to give travelers and the airport users the opportunity to provide feedback on their experiences and to escalate issues using www.reportgov.ng
Enforcement of airline compliance
  • Implementation of fines when airlines are not compliant in order to ensure airlines reduce flight delays and cancellations


Enhanced efficiency and transparency in entry, movement and exit of people at the airports and other points of arrival/departure (e.g. land borders).
Efficient passenger management process leading to reduced transit time at the airports
Increased usage of visa-on-arrival by prospective investors and business travelers
Federal Airports Authority of Nigeria
https://www.faan.gov.ng FAAN Headquarters, Ikeja, Lagos. Nigeria contact@faan.gov.ng Learn More
Federal Ministry of Interior
www.interior.gov.ng Office address - Kingsway Road, Ikoyi, Lagos Learn More
Nigeria Immigration Service
http://www.immigration.gov.ng Shehu Shagari Complex, Nnamdi Azikiwe Airport Road, Sauka Abuja. P.M.B. 38, Garki, Abuja +234 708 0607 900 / +234 814 7199 908 nis.servicom@nigeriaimmigration.gov.ng Learn More
Nigeria Customs Service
http://www.customs.gov.ng Abidjan Street, Wuse, Zone 3, Abuja, Nigeria +234 9 462 1597 info@customs.gov.ng Learn More
Nigeria Agricultural Quarantine Service (NAQS)
http://www.naqs.gov.ng Enugu State Building, Plot 81 Raph Sodeinde Street, Central Business District, Abuja +234 08077778943, 08091333385 info@naqs.gov.ng, contact@naqs.gov.ng Learn More
Nigeria Civil Aviation Authority (NCAA)
http://www.ncaa.gov.ng Aviation House, Murtala Mohammed Airport, Ikeja, Lagos +234 1 2790421 info@ncaa.gov.ng Learn More
Nigeria Drug Law Enforcement Agency (NDLEA)
http://www.ndlea.gov.ng 4, Shaw Road (Onilegbale Road), Lagos +234 8062199999 info@ndlea.gov.ng Learn More
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