Entry & Exit of people
Improving The Experience Of Travellers Into And Out Of Nigeria
Public perception about a country is often influenced by the quality of service received at a country’s airport. As a result, the Presidential Enabling Business Environment Council (PEBEC), in collaboration with the Federal Airports Authority of Nigeria (FAAN), Federal Ministry of Interior (FMI), Nigeria Civil Aviation Authority (NCAA), Nigeria Immigration Service (NIS), Nigeria Agricultural Quarantine Service (NAQS), Nigeria Drug Law Enforcement Agency (NDLEA) and the Nigeria Customs Service (NCS) introduced a set of reforms to improve the quality of airport service. These are aimed at improving the experience of travelers coming into and leaving the country by`decreasing the time spent at airports and reducing processes required to enter the country.
Reforms that have been implemented for easy Entry & Exit of People
Impact
Introduction of E-Platforms for Visa & Work Permit applications
- Visa-on-arrival application now done online and issued within 48 hours
- Online Submission and determination of applications for Temporary Work Permit within 48hrs by the Nigeria Immigration Service (NIS)
Impact
Cashless policy in all Federal Airports Authority of Nigeria (FAAN) operated airports
- Implementation of cashless policy at all FAAN operated airports to avoid rent-seeking behavior
- Multiple, convenient, automated payment options for travellers at the point of charge
Impact
Process Automation
- Manual search tables have been removed from the departure halls of the Abuja and Lagos international airports
- Use of luggage scanners at departure halls of international airports have been introduced
- Automation of the Expatriate Quota (EQ) applications process by Federal Ministry of Interior (FMI)
- All agency activities at the airport have been combined into one passenger interface to reduce time spent by travellers on airport checks and clearance by over 50%
Impact
Elimination of passenger service charge (PSC) stickers
- Reduced checkpoints while travelling on domestic routes
Impact
Harmonization of multiple forms into one by the Nigerian Immigration Service
- Consolidation of arrival and departure forms into a single form
- Reduced questions for departure and arrival of travelers
Impact
Establishment of feedback kiosks for travelers
- PEBEC kiosks launched at the Murtala Muhammed International Airport (MMIA) and Nnamdi Azikiwe International Airport (NAIA), to give travelers and the airport users the opportunity to provide feedback on their experiences and to escalate issues using www.reportgov.ng
Impact
Enforcement of airline compliance
- Implementation of fines when airlines are not compliant in order to ensure airlines reduce flight delays and cancellations
REFORM
OUTCOMES
Enhanced efficiency and transparency in entry, movement and exit of people at the airports and other points of arrival/departure (e.g. land borders). Efficient passenger management process leading to reduced transit time at the airports Increased usage of visa-on-arrival by prospective investors and business travelersFederal Airports Authority of Nigeria
https://www.faan.gov.ng
FAAN Headquarters, Ikeja, Lagos. Nigeria
contact@faan.gov.ng
Learn MoreFederal Ministry of Interior
www.interior.gov.ng
Office address - Kingsway Road, Ikoyi, Lagos
Learn MoreNigeria Immigration Service
http://www.immigration.gov.ng
Shehu Shagari Complex, Nnamdi Azikiwe Airport Road, Sauka Abuja. P.M.B. 38, Garki, Abuja
+234 708 0607 900 / +234 814 7199 908
nis.servicom@nigeriaimmigration.gov.ng
Learn MoreNigeria Customs Service
http://www.customs.gov.ng
Abidjan Street, Wuse, Zone 3, Abuja, Nigeria
+234 9 462 1597
info@customs.gov.ng
Learn MoreNigeria Agricultural Quarantine Service (NAQS)
http://www.naqs.gov.ng
Enugu State Building, Plot 81 Raph Sodeinde Street, Central Business District, Abuja
+234 08077778943, 08091333385
info@naqs.gov.ng, contact@naqs.gov.ng
Learn MoreNigeria Civil Aviation Authority (NCAA)
http://www.ncaa.gov.ng
Aviation House, Murtala Mohammed Airport, Ikeja, Lagos
+234 1 2790421
info@ncaa.gov.ng
Learn MoreNigeria Drug Law Enforcement Agency (NDLEA)
http://www.ndlea.gov.ng
4, Shaw Road (Onilegbale Road), Lagos
+234 8062199999
info@ndlea.gov.ng
Learn More